Cell8 Pty Limited (Trading as Aspera Mobile) (ABN 41 155 492 863) (Cell8 or We/we or Our/our or Us/us) is committed to respecting the privacy of your personal information.
Personal information is important to Cell8
- Cell8 is committed to safeguarding personal privacy. It recognises that you have a right to control how your personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Cell8 will only collect and use personal information as set out below.
Collecting Personal Information
- Personal information may be collected via our Collection Channels if you:
- sign-up and register to become a member of a Website;
- find a distributor of a product listed on a Website;
- subscribe to any Cell8 newsletters, updates, alerts, news and media release, launch or event information and information about our products or other information services;
- complete and submit any forms to us;
- contact us directly in person or via any medium including mail, telephone and commercial electronic messages (SMS (Short Message Service), MMS (Multimedia Message Service), IM (Instant Messaging) and email) including via the contact details listed on a Website;
- participate in any offers, promotions or marketing activities; or
- interact with or browse a Website generally.
- Personal information that may be requested includes:
- contact information such as your full name, telephone number, mobile telephone number, current and valid email address, residential address and postcode:
- information regarding your experience with our products or services and more detailed contact preferences. This information is requested in order to tailor our subsequent communications to you and continuously improve our products and services; and
- the contact details of third parties. If you are asked to provide details about other people, please ensure that these individuals are happy for their details to be given to Cell8 and used for the purposes set out in this policy (which may include using their details for marketing purposes).
- Personal information is requested in order to facilitate or provide you with certain content, products or services, and information about such content, products or services (including the uploading, access to, and receipt of content on a Website), marketing materials, newsletters, electronic newsletters (e-newsletters), news and media release / launch information, and also to advise you of other Cell8 products, services, competitions, offers or events which may be of interest. No one is obligated to provide personal information. However, failure to do so may result in Cell8 being unable to facilitate or provide you with certain content, products or services, products or services information, upcoming competition, offer or event information or accept competition entries (as applicable).
- As with many commercial websites, we may also collect information which tells us about visitors to our Websites. For example, we may collect information about the date, time and duration of visits and which pages of a Website are most commonly accessed. This information is generally not linked to the identity of visitors, except where a Website is accessed via links in an email we have sent or where we are able to uniquely identify the device or user accessing a Website. By accessing a Website via links in an email we have sent and/or by accessing a Website generally, you consent to the collection of such information where it is personal information.
- Cell8 or www.asperamobile.com is neither intended for, nor directed to, persons who are under the age of thirteen (13) years old. Personal information will not be collected by any person who is known by Cell8 to be under the age of eighteen (18) without the consent of a parent or legal guardian. Persons under age eighteen (18) may only use our Websites with the involvement and consent of a parent or legal guardian.
Passive Information Collection
- Our Websites may use and combine such passively collected anonymous information or personal information from various third party sources, including as described in paragraph 12, to provide better service to Website visitors and users, customise a Website based on your preferences, compile and analyse statistics and trends, and otherwise administer and improve a Website for your use. We may combine your visitor session information or other information collected through tracking technologies with personally identifiable information from time to time in order to understand and measure your online experiences and to determine what products, promotions and services are likely to be of interest to you. By accessing a Website, you consent to information about you being collected, compiled and used in this way.
- “Session” cookies are temporary bits of information that are used to improve navigation, block visitors from providing information where inappropriate (a Website “remembers” previous entries of age or country of origin that were outside the specified parameters and blocks subsequent changes), and collect aggregate statistical information on a Website. They are erased once you exit your web browser or otherwise turn off your computer.
- “Persistent” cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (such as passwords), helping to determine what areas of a Website visitors find most valuable, and customising a Website based on your preferences on an ongoing basis. Persistent cookies placed by a Website on your computer may hold personally identifiable information, but only if you have registered or have otherwise consented to the retention of personally identifiable information you have provided at the Website. Otherwise, a Website’s server only knows that an unidentified visitor with your cookie has returned to the Website.
- You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. To learn more about cookies and how to specify your preferences, please search for “cookie” in the “Help” portion of your browser.
- A Website may use IP addresses. An IP address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer). The IP address can be used to diagnose problems with a server, report aggregate information, determine the fastest route for your computer to use in connecting to a Website, and administer and improve the Website.
- “Internet tags” (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell a Website server information such as the IP address and browser type related to the visitor’s computer. Tags may be placed both on online advertisements that bring people to a Website and on different pages of a Website. Such tags indicate how many times a page is opened and which information is consulted.
- “Navigational data” (log files, server logs, and clickstream data) are used for system management, to improve the content of a Website and the user experience, market research purposes, and to communicate information to visitors.
- We may also use these technologies in HTML emails that we send to our visitors for a number of purposes including: to determine whether our visitors have opened or forwarded those emails and/or clicked on links in those emails; to customise the display of banner advertisements and other messages after a visitor has closed an email; and to determine whether a visitor has made an enquiry or a purchase in response to a particular email.
Using and disclosing your personal information
- Personal information collected will be used for the following primary purposes:
- To maintain the functionality of a Website, including the provision of information to you relating to the content available on the Website.
- To fulfil obligations in respect of any contract between you and Cell8.
- To send you any technical, administrative or legal notices important to our Websites.
- To provide you with information about your transactions (including uploading, access to and receipt of content on a Website), content, services and products, to provide marketing materials, events, special offers, competitions and promotions in person and via any medium including mail, telephone and commercial electronic messages (SMS (Short Message Service), MMS (Multimedia Messaging Service), IM (Instant Messaging), email) or any other form of electronic, emerging, digital or conventional communications channel.
- To maintain our relationship with you.
- To render services related to the company of Cell8 (such as enquiries).
- To provide you with newsletters via mail and electronic newsletters (e-newsletters) via commercial electronic messages.
- To improve our Websites and system administration.
- To obtain opinions or comments about products and/or services and to conduct other research and development.
- To record statistical data for marketing analysis and to conduct market research.
- To share personal information with Cell8 group companies, our promotional partners and other trusted third parties in the manner described below.
- For the purposes described above, information may be shared with Cell8 group companies, Cell8 promotional partners and other trusted third parties (and their directors, servants and agents) either in Australia or overseas. Also, in order to operate a Website or deliver a service, personal information may also be shared with Cell8 group companies, selected service providers and/or other trusted third parties, but only so that they can perform their relevant function and not for any other purpose.
Contact by Cell8
- Cell8 group companies (and their directors, servants and agents) either in Australia or overseas, Cell8 promotional partners or trusted third parties (and other selected service providers and other non-Cell8 companies or professionals) may contact you via telephone, SMS (Short Message Service), MMS (Multimedia Messaging Service), IM (Instant Messaging), email, post or any other form of electronic, emerging, digital or conventional communications channel using the information provided in order to contact you in respect of the primary purposes for collection of personal information as stated above.
- Despite removing your name from the database from receiving future advertising and marketing information, Cell8 may send you non-commercial “Administrative Emails”. Administrative Emails relate to a Website user account and may include administrative and transaction confirmations, requests and inquiries or information about a particular Website user account. If you do not wish to receive such communications from Cell8, you may remove your name from the database by utilising the functional unsubscribe facility.
Ability of others to view information
- Cell8 may provide areas on a Website where you can post or provide information about yourself, communicate with other users, provide reviews for content, products and/or services or interact with particular content. This information may be shared with others and may be publically posted on our Websites, including without limitation, other social media platforms and other public forums in which you choose to participate. This information may become publically available and may be read, collected and used by others outside of our Websites. Cell8 is not responsible for the conduct of others who may read, collect and use this information.
Your right of access
- You have the right to review your personal information that may be recorded on the Cell8 database. Information may be reviewed by contacting the Privacy Officer at Cell8 via email: [email protected]; mail:Cell8 Pty Ltd, Suite 2, 6 McIntosh Street, Chatswood NSW, Australia 2067; or telephone: 1300656456. Please allow fourteen (14) days for this request to be processed.
Changing and deleting the information we have about you
- Information contained on the database may be amended by contacting the Privacy Officer at Cell8 via email: [email protected] mail:
- Cell8 Pty Ltd, Suite 2, 6 McIntosh Street, Chatswood NSW, Australia 2067 or telephone: 1300656456. Please allow fourteen (14) days for this request to be processed.
- In the same way, a request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in Cell8 being unable to facilitate or provide you with information about certain transactions (including the uploading, access to and receipt of content on a Website), other content, services or product information, upcoming promotion, competition or event information, and/or provide certain content, goods or services.
- We are not responsible for removing your personal information from the lists of any third party who has previously been provided your information in accordance with this policy.
Storage and security of personal information
- Cell8 will endeavor to take all reasonable steps to keep secure any personal information recorded and to keep this information accurate, up to date, complete and relevant. The information is stored on secure servers that are protected in controlled facilities.
- In some cases these facilities may be overseas. Cell8 employees and data processors are obliged to respect the confidentiality of any personal information held by Cell8. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. Cell8 will not be held responsible for events arising from unauthorised access to personal information.
Cell8 and links to other web sites
- Our Websites may, from time to time, contain links to the websites of other organisations which may be of interest to you. Their inclusion cannot be taken to imply any endorsement or validation by us of the content of the third party website. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. Cell8 is not responsible, nor does it accept any liability, for the conduct of companies linked to our Websites.
- We may use third party advertisements on our Websites. All third party advertising, if paid for, is paid for by the relevant third party advertisers and are not recommendations or endorsements by Cell8 or any of its affiliates. Cell8 is not responsible for the content (including representations) of any third party advertisement on a Website. Cookies may be associated with these advertisements to enable the advertiser to track the number of anonymous users responding to the campaign. We do not have access to or control of cookies placed by third parties.
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Privacy Collection Statement