Cell8 Pty Ltd Trading as Aspera Mobile warrants to the original retail
purchaser of this Aspera wireless device, that should this product or part of this product during normal consumer usage and condition , be proven to be defective in material or workmanship that results in product failure within the first twelve (12) months from the date of purchase as shown on your original sates receipt. Such defect(s) will be repaired or replaced (with new or rebuilt parts) at the company’s discretion without charge for parts or labour directly related to the defect(s).
Batteries, power adapters, and any other accessories sold as in box items are warranted against defects and workmanship that results in product failure within the first twelve (12) months period from the date of purchase as shown on your original sales receipt. Such defect(s) will be repaired or replaced (with new or rebuilt parts) at the company’s discretion without charge for parts or labour directly related to the defect(s). Bluetooth compatibility issues with other devices is not covered under this limited warranty.
The limited warranty for your wireless device will be voided if any of the following conditions occur:
- Acts of god such as inclement weather, lightning, power surges, fire, humidity, infiltration of liquids or foods, chemical products , crash , high voltage , corrosion , oxidation ;
- Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your mobile phone is used;
- Entry of water or other liquids or dust, sand and other particles expressly caused by not using the products seals in the intended fashion.
- Connection to any equipment not supplied or not recommended by Aspera Mobile or its affiliates;
- Modification or repair performed by individuals not authorized by Aspera Mobile or its affiliates;
- Removal or defacing of the serial number or IMEI labels on the phone.
There are no express warranties, whether written, oral or implied, other than this limited warranty or the mandatory warranty provided by your jurisdiction. In no event shall Cell8 Pty Ltd or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not limited to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care centre by calling 1300656456 or outside Australia +612 83984086 or by going to www.asperamobile.com
In the case that your wireless device is no longer covered by this limited warranty due to time or condition then to obtain hardware repairs or replacement within the terms of this warranty, contact Cell8 Pty Ltd and include a copy of the original proof of warranty coverage (e.g. original copy of the dated bill of sale, invoice), the consumer’s return address, your wireless carrier’s name, alternate daytime mobile phone number, and email address with a complete problem description. Only ship the wireless device. Do not ship the SIM card, memory cards, or any other accessories such as the power adapter. You must properly package and ship the wireless device to the repair centre advised to you. Cell8 Pty Ltd is not responsible for wireless devices that do not arrive at the service centre.
Upon receipt, the service centre will verify the warranty conditions, repair, and return your wireless device to the address provided.
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
For warranty and technical support, please visit www.asperamobile.com/contact
1300 656 456